Because we sell food and made-to-order products, refunds are limited and subject to review.
A refund may be considered only under the following circumstances:
All refund requests are subject to verification.
The following items are not eligible for refund:
Once preparation has started, cancellation and refund requests will not be accepted.
If you experience a problem with your order, you must:
Failure to report within this timeframe may result in the request being declined.
Once a complaint is received:
Laziz Marza reserves the right to approve or decline refund requests based on the findings.
If a refund is approved:
Delivery charges are non-refundable unless the issue occurred due to our error.
Cancellation requests may be accepted if made before preparation begins.
Orders for customized cakes, personalized gifts, and freshly prepared sweets cannot be canceled once production has started.
We are not responsible for delays or inability to deliver orders due to circumstances beyond our reasonable control, including natural events, government restrictions, or transportation disruptions.
For assistance regarding refunds, please contact:
Laziz Marza Customer Support
Email: [Insert Official Email Address]
Phone: [Insert Contact Number]
Location: Al Rayyan Municipality, Qatar
Please include your order number when contacting us.
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