Orders can be placed through our website by selecting products, providing delivery details, and completing payment.
An order is considered confirmed only after:
Laziz Marza reserves the right to decline or cancel an order if:
All items displayed on the website are subject to availability.
Because many of our products are freshly prepared or handcrafted:
Customized cakes, chocolate arrangements, event trays, and personalized gift items require accurate details from the customer at the time of order.
Once a customized or made-to-order product has been:
it cannot be canceled, modified, or refunded.
Customers are responsible for reviewing spelling, dates, messages, and design instructions before final confirmation.
Requests to modify an order (such as changing delivery time, message text, or product details) must be made as soon as possible.
We cannot guarantee changes once preparation has started or the order has been dispatched.
We provide delivery services within Qatar, subject to service availability in specific locations.
Customers may select preferred delivery slots where available. However:
If delivery cannot be completed due to:
Additional delivery charges may apply for re-attempts.
Orders for non-customized items may be canceled within a limited time frame before preparation begins. Cancellation requests must be submitted promptly after placing the order.
Due to the perishable nature of food products:
cannot be canceled once confirmed and production has started.
Because we sell perishable food items, returns are generally not accepted.
However, we may review return or refund requests in the following cases:
Any issue must be reported within 24 hours of delivery and supported by clear photographic evidence.
Products must not be significantly consumed or altered when submitting a complaint.
Refunds may be approved only after internal review and verification.
If a refund is granted:
Â
Delivery fees are non-refundable unless the error was caused by Laziz Marza.
Once products are delivered and accepted:
Customers with allergies must contact us before placing an order.
Our kitchen may handle ingredients such as nuts, dairy, gluten, and eggs. We cannot guarantee a completely allergen-free environment.
We are not responsible for delays or failure to fulfill orders due to events beyond our reasonable control, including but not limited to:
For order support or return inquiries, please contact:
Laziz Marza Customer Support
Email:
Phone:
Address: Al Rayyan Municipality, Qatar
Please include your order number when contacting us.
This Agreement shall be interpreted and enforced in accordance with the laws of the State of Qatar, and any disputes arising from it shall be resolved exclusively by the competent courts of Qatar.
Laziz Marza reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.
EN 
AR 