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1. Introduction

Welcome to Laziz Marza. These Terms and Conditions govern your access to and use of our website and services. By browsing, placing an order, or using any feature of this website, you agree to be legally bound by these Terms.

If you do not accept these Terms and Conditions, please discontinue using this website and its services immediately.

2. About Laziz Marza

Laziz Marza is a Qatar-based confectionery and gifting business specializing in:

  • Cakes (including customized cakes)
  • Chocolate trays and Belgium chocolate boxes
  • Arabic sweets and sweet boxes
  • Flowers and celebration combos
  • Seasonal and event-based products

Laziz Marza operates in Qatar under AlRaheebIntl Business Group and is associated with the Marza Hypermarket family .

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a legal guardian.

We reserve the right to refuse service to anyone at our discretion.

4. Products and Orders

4.1 Product Information

We strive to make sure that all product descriptions, pricing, and images are accurate. However:

  • Images are for illustrative purposes only.
  • Actual products may vary slightly due to handcrafted preparation.
  • Availability may change without prior notice.
4.2 Customized Orders

Customized cakes and special-order items:

  • Require accurate information from the customer.
  • Cannot be canceled once production has begun.
  • May require advance notice and confirmation.

Laziz Marza reserves the right to refuse customization requests that are inappropriate, unlawful, or technically unfeasible.

5. Pricing and Payment

  • All prices are displayed in Qatari Riyal (QAR) (as shown on product listings ).
  • Prices may change without prior notice.
  • Full payment is required at the time of order unless otherwise specified.

We reserve the right to cancel orders due to pricing errors or payment verification issues.

6. Delivery Policy

6.1 Delivery Area

Delivery services are available within Qatar, subject to serviceable locations.

6.2 Delivery Timing

While we aim to deliver within the selected time window, delivery times are estimates and may be affected by:

  • Traffic conditions
  • Weather
  • High seasonal demand
  • Force majeure events

Business operating hours may vary, as indicated publicly .

6.3 Incorrect Address

Customers are responsible for providing accurate delivery details. Laziz Marza is not liable for failed deliveries due to incorrect or incomplete information.

7. Cancellation and Refund Policy

7.1 Standard Products

Orders may be canceled within a limited time before preparation begins. Once preparation or dispatch starts, cancellation may not be possible.

7.2 Customized or Perishable Items

Due to the perishable nature of food items:

  • All customized cakes and specially prepared sweets are final upon confirmation and are not eligible for cancellation or refund.
  • Refunds are issued only in cases of verified product defects or delivery errors.

Refunds, if approved, will be processed through the original payment method.

8. Food Safety and Allergies

Some of our items may come into contact with: 

  • Nuts
  • Dairy
  • Gluten
  • Eggs
  • Other allergens

Customers with allergies must contact us prior to placing an order. Laziz Marza shall not be held responsible for allergic reactions where prior notice was not given.

9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text

is the property of Laziz Marza and may not be copied, reproduced, or distributed without written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, disrupt, or damage the website
  • Submit false or misleading information
  • Post harmful or offensive content

We may suspend or permanently block access to the website if it is used in violation of these Terms or in a manner that is improper or unlawful.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Laziz Marza shall not be liable for indirect or consequential damages.
  • Our total liability shall not exceed the value of the purchased product.
  • We are not responsible for delays caused by events beyond our control.

12. Privacy

Personal information collected through the website is used solely for:

  • Order processing
  • Delivery coordination
  • Customer communication

For more comprehensive information about how we handle your personal data, please review our Privacy Policy.

13. Governing Law

This Agreement shall be interpreted and enforced in accordance with the laws of the State of Qatar, and any disputes arising from it shall be resolved exclusively by the competent courts of Qatar.

14. Modifications to Terms

Laziz Marza reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

15. Contact Information

For inquiries regarding these Terms:

Laziz Marza
Furousiya Street, Al Rayyan Municipality, Qatar
Email: Info@lazizmarza.com
Phone: +974 7000 3846

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